Frequently Asked Questions

If yoy cannot find the answer you are looking for on our site and still have questions about your car rental in Mallorca, contact our Customer Sevice. Remember that you can also check our Conditions, Inluded services and Extras

Where is the HASSO Rent a Car office?

The main office is located in Can Pastilla (c / Camí de Can Pastilla nº 74) just a few minutes from the airport arrivals terminal. In it, all rental agreements are fulfilled. For those customers who come from the airport, we have a free pick-up service (arrivals area), next to the taxi rank.

What is the rental procedure?

To rent a car with us you must book through the website, by phone or in our offices. When picking up the vehicle you must bring your driver’s license, your original ID or passport (also for additional drivers) and your card. It is not possible to rent a vehicle without presenting the original documents. If your pick-up point is the airport a shuttle bus will take you to our offices, which are a few minutes away. There, we will deliver your vehicle.

What documents do I need to rent a car?

Your passport or original ID (also for additional drivers). Your original driver’s license. (also for additional drivers). A credit card (or debit card if you are going to take out all-risk insurance and pay the fuel deposit in advance)

Payment methods

You can pay by credit card or debit card if you take out full insurance and pay for the fuel in advance or leave a deposit for it. You must pay when collecting the vehicle

Can I choose the model, color, engine, or type of fuel?

For technical reasons we can not guarantee a specific model, only the group or category of the reserved vehicle. However, when you pick up the car, tell our staff your preferences. When available, we will offer a vehicle with your desired features.

Can you deliver or return the cars anywhere in Mallorca?

Cars must be picked up at our central office in Can Pastilla. We have a shuttle bus service to the airport, which is 5 minutes away.

How are the rental days counted?

The days are counted as 24 hours starting from the moment of the formalization of the contract.

What kind of extras can be booked with the rental car?

Baby carriers, children’s seats and GPS.

How do you get to our office from the airport?

Shuttle bus pick-up from airport:
Plase wait for the Shuttle bus driver INSIDE THE ARRIVALS TERMINAL, next to the Sidetours office next to exit door number 03
Our free Shuttle bus will pick you up from the airport for a transfer to our office in Son Oms, located just 5 minutes away.

What types of insurance can I book?

SBCF(Basic Insurance with Excess): The customer will be responsible for a minimum amount, called franchise, which will be set expressly in the contract and to which the lessee will bear the costs and / or losses.SBSF + SRC(Basic insurance without Excess + Wheel and Window Insurance): This optional service is an all-inclusive insurance. It includes part of the basic insurance without deductible the insurance of wheels and glasses and the insurance against theft of the vehicle.